We use a ticketing system to make sure that all requests are tracked and attended to. In order to help us help you, please submit any IT related issue to the helpdesk either via email (email@example.com) or online (https://support.bdmat.org.uk/).
Please do not email members of the IT team directly as we can not guarantee a response and there your issue will not be resolved.
We are currently drafting an SLA for response times and will publish that here as soon as it is available.
We also have a status page which is available at https://bdmatitservices.statuspage.io/
Arbor provide support directly to schools. For any issues related to Arbor, please contact them using the details available here: